Refund Policy
This Refund Policy explains how refund requests for Trashlate and related subscriptions are handled.
1. Payments
Payments for Trashlate may be processed by Paddle, which acts as Merchant of Record for purchases made through Paddle checkout. This means Paddle may appear as the seller on your receipt or billing statement.
2. Refund requests
If you believe you were charged in error, forgot to cancel a subscription, experienced a billing issue, or are otherwise requesting a refund, please contact Paddle order support using the link in your purchase receipt or via Paddle's support channels.
3. Refund timing
Where applicable, refund requests should be made as soon as possible after the charge. Some refunds may be reviewed and processed at Paddle's discretion and in accordance with applicable law, payment method rules, and Paddle's policies.
4. Subscription renewals
If your subscription renews and you believe the renewal charge should be refunded, please submit your request promptly after the renewal date.
5. How refunds are returned
Approved refunds are returned to the original payment method used at checkout. Processing times may vary depending on the payment method and financial institution.
6. Product support vs payment support
For billing and refund issues, Paddle may be the best first point of contact.
For product issues, bug reports, account access questions, or general support, contact us at:
7. Abuse and misuse
We reserve the right to deny or limit refunds in cases of abuse, fraud, repeated misuse, or violations of our Terms of Service, subject to applicable law and Paddle's policies.
8. Contact
For general support questions, contact: